FAQs

Frequently Asked Questions

Frequently Asked Questions

We’re here to help. Find quick answers to the most common questions below.

Orders

How can I place an order?

Select your item, choose the size/color (if available), then click Add to Cart and proceed to checkout.

Can I change or cancel my order?

If your order hasn’t been processed yet, we may be able to change or cancel it. Please contact us as soon as possible.

I didn’t receive an order confirmation email. What should I do?

Please check your spam/junk folder. If it’s not there, contact us and we’ll confirm your order status.

Shipping & Delivery

How long does shipping take?

Delivery times vary by location. Estimated delivery time will appear at checkout (and/or in your shipping confirmation email).

Do you provide tracking?

Yes. Once your order ships, you’ll receive a tracking link by email.

What if my package is delayed?

Delays can happen due to customs, holidays, or carrier issues. If it’s taking longer than expected, contact us with your order number.

Returns & Exchanges

What is your return policy?

Returns are accepted for eligible items in original condition. Please contact us to start a return request and we’ll guide you through the process.

Can I exchange an item?

Yes (subject to availability). Tell us your preferred size/color and we’ll confirm next steps.

What items are non-returnable?

For hygiene reasons, some items (such as swimwear) may have restrictions unless unused and with hygiene liners/tags intact. Contact us for details.

Size & Fit

How do I choose the right size?

Please refer to the size chart on each product page. If you’re between sizes, we generally recommend sizing up for comfort.

Do your products run true to size?

Most styles run true to size, but fit can vary by item. Always check the product description and size chart.

Payments

What payment methods do you accept?

We accept major payment methods available at checkout (cards and other local options shown during payment).

Is my payment secure?

Yes. Payments are processed securely through Shopify’s checkout and trusted payment providers.

Support

How can I contact support?

Email us at support@herfitnessstore.com
Support Hours: Monday – Friday, 9 AM – 6 PM (GMT)

How fast do you reply?

We typically respond within 24–48 business hours (often faster).

How can we help you?

Your Account & Orders

With the great pleasure we are offering you our goods
•  Fashion satisfies our willingness to be attractive
•  That is why we are offering you the result of great market and technological r
•  The unique combination of fair price, extraordinary style and perfect quality
So, this circumstance forced all leading successful companies to explore all needs and wishes of different groups of potential clients very deeply.

Payments

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Shipping & Returns

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.

Shopping Information

Yes, you can! After placing your order you will receive an order confirmation via email. Each order starts production 24 hours after your order is placed. Within 72 hours of you placing your order, you will receive an expected delivery date. When the order ships, you will receive another email with the tracking number and a link to trace the order online with the carrier.